Privacy Policy
Your privacy is important to us at Blue Harbor Studio
Information We Collect
When you reach out to us for corporate florals or gift services, we gather information you share willingly. This comprises your name, company name, email, telephone, delivery addresses, and particular specifications for your floral requests. We also collect payment details during ordering, though processing is securely handled by our payment partners.
For corporate clients, we might gather extra business data like company registration information, preferred delivery timelines, and budget constraints. This enables us to tailor our services to fit your corporate needs.
Our site automatically collects certain technical details when you browse. This includes your IP address, browser, device data, and how you move through the site. We use this information to enhance site performance and to learn how clients discover our services.
How We Use Your Information
We primarily use your personal information to complete floral orders and deliver outstanding customer service. This covers processing orders, coordinating deliveries, crafting bespoke arrangements according to your specifications, and communicating about your service needs.
We also utilize data to enhance our services and user experience on the site. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business sector in United Kingdom.
Information Sharing and Disclosure
Blue Harbor Studio respects your privacy and does not sell your personal data to others. We disclose information only as needed to deliver our services or when required by law.
We may share essential information with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.
We may disclose data when mandated by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We protect your personal information with careful security practices and implement suitable technical and organizational steps to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is stored using secure systems with access controls and regular security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
Although we deploy robust security measures, no method of online transmission is entirely secure. We continually enhance our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or limit the use of your personal information.
To exercise these rights, please reach out to us using the contact details listed at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to provide our services and meet legal obligations. Retention durations vary by the type of data and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting requirements
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: until unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie settings in your browser. However, turning off certain cookies may impact how the site functions. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to externally operated websites or services. This privacy policy covers only Blue Harbor Studio and our site. We are not accountable for the privacy practices of other sites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. When we implement significant changes, we will update the "Last Updated" date at the top of this policy.
Please take a moment to review this policy occasionally to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Blue Harbor Studio Privacy Team
56 Petal Street, London
London, United Kingdom SW3 2RS
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to reply to all privacy requests within five business days.